Only At The Reef Resort! The Vacation Guarantee!
If there is a problem during your stay, we will make it right, or that night is free!
At The Reef, our management team takes your vacation satisfaction very seriously! That is why we have created the Vacation Guarantee!
If there is a problem with your room, we guarantee to fix it within 12 hours, or that night of your vacation is free. All you have to do is notify a member of our concierge/management team about your issue, and they will jump into high gear to make sure your issue is fixed! The same policy applies to food and beverage. If there is a problem with your meal, please notify your server, and the item will be replaced or your meal is free!
Your satisfaction is our top priority! We guarantee it!
Terms and conditions:
- Guests are responsible for notifying the concierge/management staff of any issues.
- Some problems may necessitate moving guests to comparable or upgraded accommodations. All will be accomplished in a twelve hour period. If our team fails to fix and correct any issue within twelve hours of being notified, that night is free.
- Bad weather, acts of nature, and events beyond the control of the Reef and its staff are not covered. This may include outages of power, water, internet and telephones.
- This guarantee applies exclusively to bookings made through the Reef reservations team, a licensed travel agent, or preferred travel partners.